Classic Room Guest room 2 Twin or Single Beds Pool view
- 2 Single beds
- Shower
- Air conditioning
Hotel · Santiago · Santiago Metropolitan
Sheraton Santiago Hotel & Convention Center
A 5-star stay in Santiago with pools, a spa, and easy access to the city's landmarks.
- Two pools – outdoor seasonal and indoor
- Spa & wellness centre with massage and Turkish bath
- Rooms with city or pool views
8.2
Great
2124 reviews
Booking.com 8.2 · 2124 reviews
About
Sheraton Santiago Hotel & Convention Center
Sheraton Santiago Hotel & Convention Center sits on Avenida Santa Maria, within 1 km of Estanque. The 5-star property offers a sundeck, spa therapy, and a shared lounge, plus an outdoor pool area for warmer days. Rooms are designed for comfort, with options that include city or pool views, some with a bathtub and coffee machine.
Guests can eat at the on-site restaurant, order in-room breakfast, or use the poolside snack bar. The hotel also has a fitness centre, meeting facilities, and a business centre, making it a practical choice for both leisure and work stays. Pets are allowed, and the 24-hour reception can assist with tours and car hire.
- No smoking on site
- Paid Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- High guest ratings for rooms and service — Rooms scored 8.7 and service 8.7 in guest feedback – the strongest categories alongside staff (8.7) and comfort (8.5).
- Multiple pools and a full spa — An outdoor seasonal pool and an indoor swimming pool, plus a spa with massage, Turkish bath, and steam room. There's also a sundeck and sun terrace.
- Convenient location with easy transport access — Guests highlight the convenience for touring Santiago, with a bus station nearby and attractions within walking distance.
- Restaurant praised for food and service — The on-site restaurant earns compliments for its dishes, especially seafood, and for attentive staff.
–
Worth weighing
4 to weigh- Dining and facilities score lower — While rooms and service shine, dining (8.2) and facilities (7.9) are rated lower, along with general category (7.9).
- Paid Wi-Fi in public areas — Wi-Fi is not free in public areas – a potential extra cost for guests who need to work or stay connected on the go.
- Check-in window is strict — Check-in is only from 15:00 to 23:59, so late arrivals after midnight will need to plan ahead despite the 24-hour reception.
- Some reviews are brief and mixed — While many comments are positive, a couple of reviews are short and give average scores, suggesting the experience can be uneven.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Room Guest room 1 King Pool view
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Classic Room Guest room 1 King City view
- 1 King-size bed
- Shower
- Air conditioning
Superior Room Guest room 2 Twin or Single Beds City view
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
One-Bedroom Executive Suite Club Lounge Access
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Superior Room Guest room 1 King City view
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Classic Room Guest room 1 King Pool view
- 1 King-size bed
- Shower
- Air conditioning
Club Room Club lounge access Guest room King City view
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Club Room Club lounge access Guest room City View
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Superior Room Guest room 2 Twin or Single Beds Pool view
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Classic Room Guest room 2 Twin or Single Beds City view
- 2 Single beds
- Shower
- Air conditioning
Club Suite Club lounge access 1 Bedroom Larger Suite King
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Pool & Wellness
- Seasonal outdoor pool
- Indoor swimming pool
- Spa & wellness centre
- Turkish bath
- Steam room
- Massage
- Solarium
- Sun terrace
Food & Drink
- Restaurant
- Poolside snack bar
- Snack bar
- In-room breakfast
- Special diet menus
- Packed lunches
- Bar
- Coffee shop
Services & Extras
- 24-hour reception
- Express check-in/ -out
- VIP check-in/ -out
- Currency exchange
- Luggage storage
- Room service
- Laundry
- Dry cleaning
- Car hire
- Tours/Ticket assistance
Business & Events
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Accessibility & Comfort
- Rooms/ Facilities for disabled
- Allergy-free rooms
- Lift
- Air conditioning
- Heating
- Non-smoking rooms
- Family rooms
Activities
- Skiing
- Hiking
- Cycling
- Fitness centre
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.2/10 from 2,124 reviews
Booking.com · 8.2 · 2124 reviews
8.2Verified guest“The staff were excellent and the hotel was decent overall.”
8.2Verified guest“The restaurant in the lobby was very nice – I tried some distinguished dishes. The bathroom was marble-lined with a shower, hairdryer, and bath sheets.”
8.2Verified guest“Breakfast was high quality, with a fantastic variety of fruits.”
8.2Verified guest“The location was marvellous and convenient for getting around Santiago – close to the central bus station, the restaurant, and tourist spots. The room was well furnished, reasonably priced, and had an electronic key card, a work desk, and a flat-screen TV with cable channels as pictured in the advertising.”
8.2Verified guest“Comfy and a marvellous location in a well-kept area, within walking distance of a tower and a temple. Efficient check-in and late check-out, and the staff were knowledgeable.”
8.2Verified guest“The views of the Andes from my room were amazing. The crafts shop offered unique gifts, and sitting in the lovely backyard was a peaceful escape.”
04 — Location
Getting around Santiago
The property sits in Santiago.
Getting around: The hotel is close to the central bus station, making it easy to explore Santiago. Several tourist spots are within walking distance, and the area is well-kept.
Nearby sights: Guests mention a tower and a temple within walking distance, and the Andes views from rooms are a highlight.
Ave Santa Maria 1742, Santiago, Santiago Metropolitan, Chile
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 519 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, parking is available on site.
Are pets allowed?
Yes, pets are allowed, and pet amenities are available.
Does the hotel have a pool?
Yes, there is a seasonal outdoor pool and an indoor swimming pool.
What dining options are available?
The hotel has a restaurant, a poolside snack bar, a snack bar, and offers in-room breakfast.
Are there spa facilities?
Yes, the hotel has a spa and wellness centre with massage, Turkish bath, and steam room.
The bottom line
Sheraton Santiago Hotel & Convention Center appeals to travellers who want a full-service 5-star base with pools, a spa, and a well-regarded restaurant. It earns high marks for rooms and service, but check the Wi-Fi policy and dining options if those are key for you.
8.2A solid all-rounder with strong service and a convenient location.
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